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Framework Revenue Ops Manager

ABM Account Tier Framework

A scoring framework for segmenting target accounts into tiers based on fit, intent, and strategic value.

Use this framework to segment your target accounts into tiers that determine the level of investment, personalization, and resources each account receives.

Account Scoring Criteria

Score each account across these five dimensions. Use a 1-5 scale for each.

Dimension1 (Low)3 (Medium)5 (High)Weight
ICP FitPartial match on 1-2 criteriaMatches 3-4 ICP criteriaPerfect ICP match (industry, size, tech, geo)30%
Intent SignalNo detected intentResearching category on review sitesActive buying signals (pricing page, demo request, G2 comparison)25%
Strategic ValueStandard deal size potentialAbove-average deal potential or logo valueFlagship logo, large deal, or expansion potential20%
RelationshipNo existing contacts or historySome prior engagement or warm connectionsChampion identified, prior customer, or executive relationship15%
TimingNo known timeline or budget cycleFiscal year aligns within 6 monthsActive evaluation, budget approved, or contract expiring10%

Tier Definitions

Calculate the weighted score and assign tiers using these thresholds.

TierWeighted ScoreAccount CountCampaign TypeResource Allocation
Tier 14.0 - 5.010-25 accounts1:1 personalized campaignsDedicated AE + SDR + marketing support
Tier 23.0 - 3.925-75 accounts1:few industry-based campaignsShared SDR coverage + targeted marketing
Tier 32.0 - 2.975-200 accounts1:many programmatic campaignsAutomated sequences + digital ads
Below threshold< 2.0ExcludedNot targetedNo dedicated resources

Tier-Specific Treatment Matrix

ActivityTier 1Tier 2Tier 3
Account research depthFull company + buying committee mappingKey contacts + company overviewAutomated firmographic enrichment
Email personalizationCustom per contactIndustry-specific templatesPersona-based templates
LinkedIn outreachPersonal connection + content engagementConnection request + 1 follow-upNo LinkedIn outreach
Direct mailCustom gift ($50-150)Branded swag ($15-30)None
Digital adsAccount-specific ad creativeIndustry-specific ad creativeBroad ICP-targeted ads
ContentCustom landing page per accountIndustry landing pagesStandard product pages
Executive involvementVP/C-level outreach for Tier 1 accountsDirector-level outreach if engagedNone
QBR/check-in frequencyMonthly pipeline reviewQuarterly reviewNo scheduled review

Scoring Worksheet

Copy this table and score your target accounts.

Account NameICP Fit (1-5)Intent (1-5)Strategic Value (1-5)Relationship (1-5)Timing (1-5)Weighted ScoreTier
Example Corp544354.35Tier 1

Weighted score formula: (ICP Fit x 0.30) + (Intent x 0.25) + (Strategic Value x 0.20) + (Relationship x 0.15) + (Timing x 0.10)

Review Cadence

  • Weekly: Review Tier 1 accounts for engagement changes and pipeline movement.
  • Bi-weekly: Review Tier 2 accounts for promotion to Tier 1 or demotion to Tier 3.
  • Monthly: Re-score all accounts and adjust tiers. Add new accounts that meet the minimum threshold. Remove accounts that have been disqualified.
  • Quarterly: Review the framework criteria and weights with sales and marketing leadership. Adjust based on what is actually predicting closed-won deals.

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Check out our playbooks for step-by-step process guides.

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